The most important area to be measured is administrative skills. Once the work is geared up to planning, organizing, developing, scheduling, forecasting, controlling and evaluating the following administrative skills will be required….
Communication information both upwards and downwards; upwards regarding performance reports and unsolvable problems or constraints, and downwards regarding feedback for improvement, appreciation of good performance, lacunae and solutions to problems.
Decisions are required to be taken every day. One should, therefore learn the important factors required to be taken into consideration for decision-making. Decision-making is not easy, particularly when it involves expenditure or resources. There are often difficult situations, which clearly distinguish the role of a manager from that of an operative employee. E.g. a pregnant mother, in case of high-risk pregnancy, visit the health centre with sever labour pain. He nearest hospital is at a distance of 80 kilometres and there is no transport facility available. To save the life of the mother, the medical officer takes the decision to conduct the delivery at the health centre.
Distribute the workload as per the job description and training. Unequal distribution of work leads to poor performance and dissatisfaction.
Evaluating and Rewarding
Develop skills for the measurement of day-to-day performance and to take corrective action against any deviation. Up-to-date performance must be rewarded.
Development and Training
Creates opportunities for learning and to recognize what can be learned. Everyone has the capacity to improve; unutilized potential must be appraised by the manager. If necessary, training programs may be undertaken for improving effectiveness and efficiency.
Leading and Advocating
The manager must develop leadership skills to tackle the demands of the organization. The style of leadership depends upon the situation, and it may be autocratic or conciliatory and consultative type. The manager has to learn and carefully determine the style of leadership in handling the particular problem.
Many personal problems may manifest themselves as work-related problems, leading to less output. In such cases, the manager has to perform the role of counsellor.
The manager has to co-ordinate various technical and operative tasks and his own personal skills for effective management, leading to achievement of the objectives.